Shipping policy

Shipping Policy

Thank you for shopping with PawTrail!

Order Processing

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Estimated delivery time is 6–12 business days, depending on your location and product availability.

Please note that delivery times are estimates and may occasionally vary due to customs processing, weather conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment.

Shipping Charges

Shipping costs, if applicable, will be displayed during checkout before payment is completed.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. PawTrail is not responsible for delays or losses caused by incorrect addresses provided by customers.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our support team within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions regarding shipping, please contact us through our Contact page.